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"With our new virtual contact center our six locations can now act as one; call volumes and agent tasks can be spread across all sites as and when required, maximizing agent productivity and improving the customer experience."

Andrew Herring
Toyota Financial Services (TFS)

 

 

FOUNDATION

TRANSITIONING THE TECHNOLOGY LANDSCAPE TO ALLOW YOU TO LEVERAGE ADVANCED COMMUNICATIONS TOOLS

An intelligent network improves the efficiency of everything it touches - from business processes and applications to network services - allowing your organization to quickly tackle its most important goals. The advent of voice over IP has made real the concept of running one communication network for the entire global enterprise. Building an intelligent, voice ready, single logical network is the fundamental building block for any organization wishing to truly embrace and reap manifold benefits from business communication. Ultimately the network will provide the platform for all innovative applications and services.

Managed WAN
Extending communications applications to additional offices or mobile workers requires a resilient & robust external network. Touchbase will assist in the design and delivery, providing end-to-end accountability of the converged network.

Switching & Routing
The core network needs to be capable of carrying real time applications such as voice and video. Service availability and traffic prioritization are of paramount importance.

IP Telephony
Bringing voice onto the data network isn’t just about saving money on call charges - it’s about delivering scalable, distributed communications to users. Quality of service and ease of use are a priority.

Security
The move from proprietary, segmented networks to converged networks running multiple applications places increased emphasis on security. Enabling your people to access information remotely drives the need for sophisticated protection.

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DISCOVER Service for Global Luxury Goods Company
DESIGN Service for Debt Management Company
DELIVER Service for Global Technology Company
OPTIMIZE Service for Global Communications Company

The Hidden Cost of Communication

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Specialist Areas of Business Communication
Foundation Collaboration Mobility Customer Contact Business Intelligence