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"Our business goals were clear - to expand the business while ensuring our service to clients remained world-class. Touchbase built us a platform that will not only support us in our growth but also enable us to push service levels even higher."
Peter Wonson
IT Director, Mishcon de Reya |
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DELIVER Service for Beverage Company
From country to country: consistent communication system unites Beverage Company
Touchbase’s client is one of Asia Pacific’s leading beverage companies. Its Executive Team’s strategic focus is to maximize the performance of the existing core businesses. This strategy prompted the Beverage Company to enter a year long internal process to replace their legacy contact center technology and had decided on Cisco Unified Contact Center Enterprise integrated with Cisco CallManager servers. Touchbase won the tender for this due to the honesty displayed in detailing the abilities and limits of the system and its proven expertise in business communication technology.
Touchbase gathered the business requirements from the Beverage Company to ensure alignment of technology to business strategy in order to begin the DELIVER service with a deep understanding of how the technology would achieve specified business outcomes.
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