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"With our new virtual contact center our six locations can now act as one; call volumes and agent tasks can be spread across all sites as and when required, maximizing agent productivity and improving the customer experience."
Andrew Herring
Toyota Financial Services (TFS) |
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DESIGN Service for Global Technology Company
Blueprint for communication environment defines impact of consolidated worldwide system
Touchbase's client is the global leader in its particular area of technology.
Touchbase has been working with the Technology Company since late 2006 to optimize its business communications worldwide. This process began when Touchbase proved to the company its capability to produce an intelligent DESIGN to consolidate and centralize control of its global communication environment.
Touchbase and the Technology Company then moved into a deeper DESIGN engagement to pinpoint the requirements to consolidate the worldwide communication technology systems and tools.
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