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"With our new virtual contact center our six locations can now act as one; call volumes and agent tasks can be spread across all sites as and when required, maximizing agent productivity and improving the customer experience."
Andrew Herring
Toyota Financial Services (TFS) |
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OPTIMIZE Service for Global Communications Company
Dedicated Touchbase team strengthens existing systems and builds for the future
Touchbase's client is an international communications company headquartered in North America.
Touchbase is supporting and managing the company's move to a consistent technology platform from which further productivity and efficient applications can be run. The Communications Company is benefiting from the OPTIMIZE service's focus on flexibility and service excellence.
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If you'd like to get in touch and
find out how Touchbase can add value
to your organization, please contact us or leave your details and we'll call you back.
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