MAXIMIZING PERFORMANCE

It is essential that a communication environment is supported to give the users the maximum available uptime of their tools and that system processes continue uninterrupted.

Touchbase ensures its support is industry-leading in this respect. Clients have direct contact to a Touchbase support engineer twenty-four hours a day, seven days a week, every day of the year. Through a variety of contact models, including an online client portal, clients can contact the Touchbase service desk at any time for quick and effective issue/problem management and resolution.

It is also very important that a communication environment is managed to enable it to perform to its potential. With an OPTIMIZE service contract all clients benefit from a client engagement manager who is responsible for the day to day system management and the ongoing alignment to strategy. The client engagement manager will organize technology road-mapping sessions, regular value reviews, end user adoption audits and expert workshops.

Through modular management options added to this, such as performance management, configuration management, service continuity management and client based resource, Touchbase tailors its service to either strengthen its clients’ management of their communication systems or take on the entire responsibility for delivering to its potential.

Ongoing support and management service is offered through Touchbase’s OPTIMIZE service.

	Worldwide, 24 hour, every day support with direct contact to Touchbase engineers
	A dedicated Client Engagement Manager controlling the day to day management of systems & connected technology partners, and conducting regular technology and value reviews to ensure ongoing alignment to strategy
	Further options include proactive alerting to predict and remedy issues before they occur, performance management, configuration management, service continuity management and client-based resource