EXPERT WORKSHOP

The journey towards an optimum business communication environment begins with the Expert Workshop.
With 19 years experience in designing, implementing and managing TDM, hybrid and now current unified/collaborative communication solutions, Touchbase works with each of its clients to help them identify how to best provide their users with collaborative tools and drive maximum business value from them.

The majority of companies that Touchbase works with are in one of the following current situations:

	Legacy TDM Legacy, disparate TDM technologies with no adoption or focus around Unified Communication tools/applications.
	Unified Communications/Legacy TDM Part legacy, disparate TDM technologies (Avaya, Nortel) and part new communication platforms such as Cisco CUCM/Microsoft.
	Unified Communications Fully deployed Unified Communications platform with some collaborative tools but all operating independently of each other.

In most cases where change is required to drive significant improvements in the user experience, customer experience and operational efficiency, there is no shortage of ideas around what needs to be done. Constructing a clear strategy around collaboration, customer contact and broadcast communications, making the right choice of technologies to support the technology, justifying the investment in the technologies and then building a clear migration and management plan, are the challenges that companies face.

The Expert Workshop helps organisations understand and plan a business communication strategy and detail what impact this could have on their business. The purpose of an Expert Workshop is to commit resources from both sides (Touchbase and Client) to deeply understand specific issues associated with an organisation’s current communications technology. Through specifically analysing the existing situation and technology, and how it serves the business requirement, the session assists the client by providing detail around how to best align what they have today, and any new collaborative tools required, with the business need.

The result of the workshop is a jointly designed, justified and mutually invested communication strategy that demonstrates how business need can be met through the use of existing and new communications tools. This will ensure that any short term investments are made in the context of a longer term plan, helping to eradicate waste and promote consolidation and consistency from the outset. With this information the client is prepared to enter the next stage of implementing a communication environment, whether it works with Touchbase through the Engagement Model or chooses another direction