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HISTORY
1992 – 2005
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1992 Founded by three partners
in London as a private company with focus on the
intelligent application of mobile communications
technology within companies in the City of London |
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1995 Proposition expands to incorporate
fixed line communication nationwide |
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1997 Focus on Corporate Network
and Contact Centre communication environments |
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1998 International operations
launch with expansion into Europe |
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2000 Touchbase expands into Australasia
opening four offices |
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2002 Touchbase becomes Avaya's
only global ‘Platinum Partner’. Expansion
into Asia |
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2003 Touchbase expands into North
America |
2006
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A pivotal year. Based on clear market trends Touchbase
made the decision to move completely away from legacy
communications technology provided by Avaya and
to fully embrace IP based communication. |
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As part of its constant search for the best communications
technology manufacturers Touchbase formed a Strategic
Alliance with Cisco. |
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In tandem with this Touchbase disposed of all
operations dealing with legacy technology and reshaped
itself around Client Teams and Service Hubs to deliver
to its clients growing global needs on a consistent
basis. |
2007
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Touchbase launches 4 distinct services to optimise
its clients’ business communication - Discover,
Design, Deliver, Optimise. |
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Touchbase becomes the first Cisco partner to achieve
Master Unified Communications Accreditation across
multiple regions (Australia, USA and UK). |
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Touchbase achieves Cisco Global Managed Service
Partner. |
2008
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Impressive growth is seen across
the business and particularly in the USA with
Atlanta joining Denver, New York and San Francisco
as Touchbase city locations. |
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Capitalising on the investment of 2006/2007 Touchbase
consolidates its proposition to form a truly consistent
client engagement model with capability across the
world |
2009
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Touchbase increases its client
base by over 100%, improving the communication
environments of some of the world’s most
respected brand names, while developing and consolidating
the communication environments of its existing
clients. |
2010
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Touchbase organises its business
around three areas of expertise. These are derived
from Touchbase’s particular focus on business
communication technology, the objectives its clients
have, and the advanced communication systems and
tools available which can significantly improve
how a company communicates.
The three areas of expertise are:
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