CONSISTENCY

Touchbase is committed to offering a consistent service to our clients whatever locations and regions they operate in. Before each engagement roles and responsibilities for both the client and Touchbase, are clearly delineated and a multi-location strategy is put into place. Touchbase emphasizes the value of consistency across its organization:

	Regular conferences are held to discuss how each discipline within the Client Engagement Model can be developed and improved.
	External experts from Technology Partners are selected to participate and contribute.
	A continual improvement philosophy is applied to ensure that updates are rolled out quickly and effectively in real time and in every location across the world.
	To achieve this Touchbase utilizes Collaboration technology internally, leveraging the same tools it promotes to its clients for its own competitive edge.
	To ensure clients receive consistent service in OPTIMIZE Support Customer Contact technology is leveraged across the 3 service desks in Sydney, London and Denver.